Refund policy

Because our products are digital downloads and cannot be physically returned, all sales are final once a digital product has been downloaded or accessed, except as described below.

We want you to be satisfied with your purchase. Refunds may be issued on a case-by-case basis for the following verified circumstances:

Duplicate Purchases
You accidentally purchased the exact same digital product more than once.

Corrupted or Defective Files
The downloaded file has a technical defect that prevents it from opening or functioning as intended, and we are unable to provide a working replacement.

Customers are responsible for ensuring they have the software and system requirements necessary to use the product. For products requiring Microsoft Excel, Microsoft Excel 2016 or later may be required, as stated on the applicable product page.

Download or Technical Issues

If you do not receive your download link, are unable to access your purchase, or encounter a file error, please contact us at support@ngudigitalenterprises.com. We will work with you to resolve the issue or provide a replacement copy when appropriate.

Refunds will generally not be provided because of a change of mind, failure to review the product description or system requirements before purchase, or incompatibility with software that is not listed as supported.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.